Users are unable to start workspaces in EU & US regions

Incident Report for Gitpod

Resolved

The incident is resolved since 7:40pm UTC. Monitoring shows users are able to start workspaces in both EU and US regions.

Posted Jan 25, 2022 - 19:44 UTC

Monitoring

We've created new clusters for both the EU and US regions, and are able to start workspaces.

Posted Jan 25, 2022 - 19:16 UTC

Update

The incident is also impacting users in the US region.

There appears to be a networking issue causing issues in both regions (we are still investigating).

As a workaround, we are going to try and build new workspace clusters, to see if they can avoid the network trouble. More updates soon!

Posted Jan 25, 2022 - 18:40 UTC

Investigating

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Posted Jan 25, 2022 - 18:03 UTC

This incident affected: Third parties services (Google Cloud Platform Google Container Registry).